Overview

Total Quality Management (TQM) is a structured approach focused on enhancing every aspect of an organization’s operations. This course introduces participants to the core principles of TQM, including customer-centric thinking, continuous improvement, process control, and data-driven decision-making. By exploring quality control techniques, leadership roles in fostering a quality culture, and cross-functional collaboration, learners will be equipped to implement TQM across various industries. The training emphasizes sustainable quality practices that not only meet but exceed customer expectations, driving long-term organizational growth and operational excellence.