Overview

This course provides a comprehensive roadmap for implementing the Balanced Scorecard (BSC) as a performance management and strategy execution system. Designed for leaders, managers, and planners, it focuses on transforming strategic goals into measurable actions across four perspectives: Financial, Customer, Internal Processes, and Learning & Growth. Participants will learn how to develop strategy maps, select meaningful KPIs, link initiatives to strategic outcomes, and cascade the BSC throughout the organization. The course also covers change management, communication planning, and digital tools for monitoring performance. By the end, participants will be equipped to lead a successful Balanced Scorecard implementation that enhances alignment, accountability, and business impact.