Overview

This program focuses on the essential practice of benchmarking, where organizations assess their processes, strategies, or performance metrics by comparing them with industry leaders or best-in-class standards. Benchmarking is a proven method for identifying improvement opportunities and adopting superior practices to stay competitive.

Participants will explore different types of benchmarking—including internal benchmarking, competitive benchmarking, and functional benchmarking—to understand how performance data can guide business improvements. The course also outlines systematic benchmarking approaches to evaluate operational efficiency, product quality, and service delivery.

Through this benchmarking training course, learners will develop the skills needed to collect relevant data, perform comparative analysis, and implement performance-enhancing strategies based on benchmark findings. This course is suitable for professionals involved in quality management, process improvement, strategic planning, and operational leadership.