Overview

The Cause-and-Effect Diagram, also known as the Ishikawa or Fishbone Diagram, is a structured visual tool used to identify, explore, and analyze the root causes of problems within a process. It helps teams systematically investigate contributing factors categorized into common groups like people, process, equipment, and environment. This program equips participants with practical techniques to construct and interpret fishbone diagrams for quality improvement, problem-solving, and root cause analysis initiatives.