Overview

This course empowers leaders and professionals to manage workplace conflicts constructively and negotiate solutions that align with organizational goals. Participants will explore the psychology of conflict, stages of escalation, and effective de-escalation techniques. The program covers negotiation strategies that balance assertiveness with empathy, ensuring outcomes that preserve relationships and promote collaboration. Through simulations, role-plays, and real-world scenarios, learners will practice difficult conversations, mediation techniques, and interest-based negotiation. The course also focuses on understanding cultural differences, managing emotional triggers, and maintaining professionalism under pressure. By the end, participants will be equipped to resolve disputes confidently, lead negotiations with credibility, and foster a culture of open dialogue and mutual respect.