Overview

This course focuses on the essential skills and strategies needed for effective conflict resolution and mediation in the workplace. Participants will learn how to identify, address, and resolve conflicts between employees or between employees and management in a constructive and legally compliant manner. The course covers various conflict resolution styles, mediation techniques, and the role of neutral third parties in facilitating resolution. Participants will explore methods for managing disputes and promoting a collaborative approach to problem-solving. Emphasis will be placed on maintaining a positive work environment while ensuring fairness and maintaining employee relationships. By the end of the course, participants will be equipped with practical tools for resolving workplace conflicts effectively and creating an atmosphere that encourages mutual respect and collaboration.