House of Quality
Overview
The House of Quality (HOQ), a core component of Quality Function Deployment (QFD), helps transform customer requirements into engineering characteristics during product or service design. This course equips participants with the skills to build and analyze the HOQ matrix, prioritize customer needs, and align cross-functional efforts across departments. Through practical exercises and structured tools, learners will gain the ability to drive customer-centric innovations and enhance product quality using structured planning.
- Excel-based HOQ matrix template for practical use
- Includes VOC collection worksheets and weighting tools
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Introduction to Quality Function Deployment (QFD)
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Understanding the House of Quality Structure
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Capturing the Voice of the Customer (VOC)
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Defining Technical Requirements
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Constructing the Relationship Matrix
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The Roof Matrix (Correlation Matrix)
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Prioritization and Weighting Techniques
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Competitive Analysis within HOQ
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Building a Complete HOQ Matrix in Excel
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Application Scenarios and Real-World Examples
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