Overview

This program trains healthcare professionals in handling patient complaints, managing difficult conversations, and de-escalating conflicts in medical settings with empathy and professionalism. Participants will explore conflict resolution models and learn how to apply emotional intelligence in healthcare interactions to address sensitive issues effectively.

The course covers practical mediation strategies for resolving conflicts, as well as comprehensive patient grievance management techniques. Healthcare workers will develop the skills necessary to manage challenging situations while maintaining professionalism in healthcare and ensuring positive patient experiences.

Through interactive workshops and real-world scenarios, participants will build the confidence to navigate complex situations with clarity and composure. The program emphasizes the importance of patient satisfaction and ensures adherence to healthcare policies when managing disputes.

This training is ideal for frontline healthcare workers, patient relations staff, and hospital administrators who want to enhance their conflict resolution capabilities, improve patient care quality, and foster a positive healthcare environment.