Overview

This course explores how the Baldrige Excellence Framework can be leveraged not only for quality management but also as a powerful tool to drive innovation and continuous improvement across organizations. Participants will learn to apply Baldrige’s core values, criteria, and performance excellence principles to assess organizational maturity, foster innovation, and enhance quality outcomes. The course highlights the interconnectedness of leadership, strategy, operations, and results, providing practical approaches to embedding a culture of excellence. Through real-world case studies and hands-on exercises, learners will gain the skills to use Baldrige as a strategic management and innovation system that supports sustained high performance.